Delivery & Returns
Delivery (UK)
Orders are dispatched by Royal Mail (Monday - Friday) or by DPD Courier.
Orders will be dispatched within 2 working days unless you are notified otherwise. You will receive an email when your order has been dispatched. Please note some items may have to be ordered in from the appropriate supplier - if this is the case we will inform you of the expected delivery date.
UK Royal Mail 1st Class
We now offer one standard postage rate for orders up to £100, over £100 all orders are sent FREE of CHARGE
You can check on the delivery charge when you view your shopping basket and in the checkout area (postage prices are worked out on the vat inclusive totals).
| UK PACKING AND POSTAGE - 1ST CLASS ROYAL MAIL | |
|---|---|
| Total Order Cost | Delivery Cost |
| Up to £100 | £4.95 (£4.12 ex VAT) |
| Over £100 | FREE |
UK Courier delivery
For orders received by 11 am we can offer an DPD Next Day Service (excluding weekends) for all UK mainland orders. Orders received after 11 am will leave the following day (excluding weekends).
If you will not be in to sign for your parcel, please remember to fill in the special instructions box at the checkout so the courier is informed of a safe place to leave it. A card will be put through your door to let you know it has been delivered.
| DPD COURIER DELIVERY TO UK MAINLAND |
|
|---|---|
| £8.45 (£7.45 ex VAT) |
|
Out of Stock Items
There may be times when your chosen items are out stock. If this happens, we will contact you within two days of receiving your order and advise you of the expected delivery date or offer you an alternative.
Returns, Refunds & Exchange Policy
We aim to provide quality products and a first class service. However, if for any reason you wish to return or exchange anything you have bought from us we will refund or exchange your order, provided goods are returned to us in a re-saleable condition within 14 days of receipt of your order.
What do you need to do to return an item for refund or exchange?
Please send items back to us in a re-saleable condition within 14 days of receipt, together with your name, your order number and instructions as to whether you wish to exchange your item or receive a refund.
To make this process easier, please complete our returns / exchanges form sent with the original parcel. Please return both the items and a completed returns/exchanges form to:
More Than Mobility, 139 Cornwall Street, Plymouth PL1 1PA
We recommend that you post any items back to us using Registered Royal Mail or a similar service (so if your parcel goes missing in the post, you have evidence of returning it to us).
You are responsible for paying the returns postage. However, if you wish to exchange the item, we will pay for the postage for the new items.
We will refund the original postage on goods returned if received back within the 14 day period.
Any refunds will be credited to your original method of payment within 5 working days of us receiving them back.
Note - If goods are not returned to us in a fully re-saleable condition (i.e. the items have not been worn and in the original packaging), we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.
Your UK statutory rights are not affected by our Exchanges and Returns Policy.
Please call us on 01752 673367 if you have any questions regarding returning or exchanging your items.
Faulty or Goods Damaged in Transit
If you find the goods to be faulty or to have been damaged in transit, please report it to us immediately. You can do this by calling us on 01752 673367. Please return the goods with the original packaging and all the documentation and paperwork. Once we receive the goods we will either send you a replacement or a full refund to your original payment method and reimburse your reasonable return carriage costs.